Return Policy

We make it a goal to never leave a customer dissatisfied. We work hard to make sure that every order is correct and sent out in a timely manner.

100% Satisfaction Guarantee – Returns are accepted within 60 days from the time the order is placed as long as the products are returned in the same re-sellable condition deemed by us.

60 Day No Questions Asked Return Policy – In the unlikely event that you are not completely satisfied with the products you purchased from doctorsklineandgreen.com, please return it for a refund of the purchase price less a 20% restocking fee, shipping & handling. All of the products must be returned before a refund may be issued. Returns on merchandise after 60 days are subject to refusal. After the returned products have been received, please allow 5-10 business days for your account to be credited.

Defective Item – If the item(s) is defective, doctorsklineandgreen.com will replace the item and pay for the return shipping.
Damaged Item – If an item is damaged by UPS or USPS during the shipment, it is the customer’s responsibility to contact UPS or USPS directly.

Order Error – If an order is placed in error, the product total will be refunded once the products have been returned but the shipping charge as well as the return shipping cost will not be refunded.
Placing an order indicates that you have read and understand our return policy and shipping information.

How to Return a Product:

  1. Contact us at customerservice@doctorsklineandgreen.com to receive an RMA (Return Merchandise Authorization) number. A return shipping address will be given to you with your RMA number. An RMA number is required to process a return. Please write this number down along with a note stating the reason for the return. Returns without authorization are subject to refusal.
  2. Carefully package the product in the manufacturers’ original packaging, making sure to include all products and paperwork.
  3. Return the product via UPS or other shipping provider. It is recommended that you insure the package as doctorsklineandgreen.com is not responsible for loss or damage to merchandise that is being returned. Returned products will be shipped at customers’ expense.
  4. Place a shipping label on the box and return the product to the address given to you when you received your RMA number. Please remember to include your RMA number along with a note stating the reason for the return. After the returned products have been received, please allow 2-3 business days for your account to be credited. Note that credits may take 5-10 days to become available, depending on your banking institution.

Products returned without authorization will NOT be processed.

If you have any questions about returning a product, please contact us! We can be reached at customerservice@doctorsklineandgreen.com

Why do we charge restocking fees? The reason is simple: to keep prices as low as possible for you! When an item is returned, there are a lot of costs associated with processing the return. Companies that do not charge restocking fees simply pass the costs of their Returns Department onto their customers through higher prices. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are returned to us.