Shipping Policy

How are orders of Doctors Kline + Green products shipped? 
Standard domestic orders of Doctors Kline + Green products are shipped via USPS while expedited domestic orders are shipped via Federal Express or UPS. Second day and express shipping are also available during the checkout process. All methods of delivery will have a tracking number assigned to each order. If your order requires special attention or directions for delivery, simply contact our customer service department via email prior to placing your order to speak with a customer service representative.

Can I exchange my DOCTORS KLINE + GREEN products?
At this time we do not offer exchanges on products.

Do you provide gift packaging?
Please check back with us as we will be offering gift packaging in the future.

Damages
Please check back with us as we will be offering gift packaging in the future.Our warehouse pays attention to packaging each and every order for shipment. Unfortunately damage does occur occasionally during transit and we must go to the carrier company to receive reimbursement for these damages.

Delivery Time
We’re dedicated to getting your order to you as fast as possible, so our warehouse strives to have orders processed and ready to ship within 1-2 business days (Monday through Friday, 8:00 a.m. to 4:30 p.m., EST). Most products ship out of our Florida warehouse. However, some items will be shipped directly from the manufacturer or other shipping vendors, in which case the delivery times may vary. Common carrier deliveries range from 1 to 10 days for delivery, depending on your proximity to the shipping origin.

Destinations
We only deliver orders to the Continental United States (excludes Alaska and Hawaii).

Errors in Shipment
Great care is taken when packing your order, but on rare occasions errors may occur. If there is an error with any part of your shipment, please contact us within 5 business days of receiving your order so we can find a solution for you.

Methods & Charges
doctorsklineandgreen.com ships the majority of its products via USPS, however, for certain items we may use UPS or FedEx. For orders over $69, shipping is free for all items. For all other orders less than $69, there will be a flat rate of $7.95. Doctorsklineandgreen.com strives to offer you the best price that we can.

Split Shipments
While we do try to consolidate shipments as much as possible, we cannot guarantee every item will ship together due to where items are sourced from. If multiple shipments of your order are required, the full amount of the shipping costs will be charged in the first shipment.